Refund Policy

Request a full refund of your first subscription payment within 14 calendar days of that payment. Email [email protected] to request it.

1. Our 14-day first-payment guarantee

If Zavrenn is not right for you, request a refund within 14 calendar days after your first subscription payment and we will refund that payment in full. You do not need to demonstrate a technical defect. If your subscription starts with a free trial, the refund window starts when the first payment is actually taken, not when the trial begins. The time you submit the request determines whether it is within the window; it does not depend on when we finish processing it.

2. How to request a refund

Email [email protected] with the subject “Zavrenn refund request.” Include the account email address, payment date, and order or receipt reference if available. A reason is optional. Never send your full card number, password, contact list, or call notes.

We will confirm the request and arrange an eligible refund through Stripe. Refunds are returned to the original payment method where supported. The time for the money to appear depends on Stripe and your bank; we will tell you if more information is needed. Refunded subscription access may end when the refund is processed, and we will confirm the cancellation/access date.

3. Renewals and partial periods

The voluntary 14-day guarantee applies to the first subscription payment, not each monthly renewal. Renewal payments and unused portions of a paid period are generally nonrefundable, except where applicable law or Stripe’s applicable terms require a refund. If you believe a charge is duplicated, unauthorized, or incorrect, contact us promptly so it can be investigated. This policy does not remove remedies for a product that is not supplied or does not meet legally required standards.

4. Canceling a subscription or trial

You may cancel future renewals at any time using the subscription-management link in your account or payment receipt. If you cannot access it, contact [email protected] for cancellation help. Cancel before your trial ends to avoid the first charge, or before the next renewal to avoid that renewal. Unless your confirmation says otherwise, access continues to the end of the current trial or paid billing period.

Cancellation stops future renewals; it does not automatically request a refund of a past payment. Uninstalling the extension, clearing local data, or signing out does not cancel a subscription. If you want both a refund and cancellation, state that in your message.

5. Stripe payments and your legal rights

Payments are processed through Stripe. We remain responsible for administering Zavrenn subscriptions, cancellations, and this voluntary refund policy. Nothing in this policy reduces any statutory cancellation, withdrawal, refund, or other consumer rights, or any more favorable rights required by applicable law.

6. Digital product and contact

Zavrenn is downloadable subscription software; there are no physical goods to return. For refunds, cancellations, or billing questions, contact Zavrenn at [email protected]. Please also review our Terms of Service and Privacy Notice.